CONTACT US

Welcome to flexiplanterrise. We are committed to providing excellent customer service and transparent support for our high-quality gardening products. This page lists the official communication channels and compliance support information for www.flexiplanterrise.com. This website is directly operated by Scheeers Flowerpot GmbH, a legally registered company in Germany.

Official Business Contact Information

Brand Name: flexiplanterrise

Company: Scheeers Flowerpot GmbH

Address: Birther Str. 6, 41372, Niederkrüchten

Tel: 49216345846

Email: adjustable@flexiplanterrise.com

Customer Support Hours and Response Time

Our dedicated customer service team is ready to assist customers in Europe and the USA during the following working hours:

Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (Central European Time)

Priority Email Support: We continuously monitor emails. For inquiries regarding order status, product specifications, customization needs, or after-sales support, please contact us via email. We are committed to providing a professional and detailed response to all inquiries within 24 hours.

Telephone Support: Service is available during the standard service hours mentioned above. If the lines are busy and you are assisting other gardening enthusiasts, please leave a detailed voicemail or send an email immediately with your order number so we can respond to you as soon as possible.

Communication and Secure Ordering Guidelines

To ensure efficient processing and quick resolution of your requests, please include the following structured information in your first message:

Full name and contact details.

Order reference number (e.g., #FPR1001, if applicable).

A clear and detailed description of your inquiry (e.g., shipping status, product size adjustment, or return authorization request).

Important Billing Information: To ensure your financial security, please do not include your full credit card number or CVV security code in text messages or emails. If you have any questions about billing, unexplained charges, or refund status, please contact us directly via email first. Our experts will securely resolve this issue using Stripe.

Data Protection and Compliance (GDPR)

Any personal data, contact information, or communication records transmitted through our official channels are securely managed and encrypted using SSL/TLS protocols, and are used only for processing queries and conducting merchant risk assessments. All data processing activities strictly comply with the statutory requirements of the German/EU General Data Protection Regulation (GDPR) and applicable US consumer privacy frameworks.