CARRIAGE TERMS

This shipping policy outlines the logistics standards, order processing procedures, and delivery metrics implemented by fliiplanterrise. This website is directly operated and managed by Scheers Flowerpot GmbH, a legally registered company in Germany.

Our primary mission is to safely and efficiently deliver our high-quality, structurally designed adjustable flowerpots to home and garden design enthusiasts worldwide.

International Shipping Coverage

We provide professional e-commerce logistics and carrier delivery services to the following major regions:

EU and UK

USA

Certified Logistics Partners

To ensure safe transport and transparent tracking throughout the entire process, all shipments are handled through top-tier international freight and courier networks:

DHL Express / DHL International

FedEx Commercial & Priority

United Parcel Service (UPS)

Regional priority postal networks (e.g., USPS Priority Mail in the US, Deutsche Post in Germany).

Note: Carrier selection is dynamically optimized based on real-time customs clearance routes and destination addresses.

Order Processing Time and Estimated Delivery Time

To avoid delivery issues and ensure transaction transparency, our order processing flow is strictly divided into two phases:

Order Processing Time (Processing Phase): After successful transaction authorization via Stripe, all orders undergo rigorous structural quality checks, protective packaging, and sorting within 1 to 3 business days (excluding German public holidays).

Estimated Delivery Time (Delivery Phase):

Europe: 5 to 12 business days from the date of actual shipment.

United States: 7 to 14 business days from the date of actual shipment.

Note: Delivery time is calculated from the date the package is actually scanned and entered into the carrier’s warehouse, not the order date.

Automatic Tracking Agreement and Key Milestone Notifications

Once your package is delivered to our logistics partner, you will immediately receive an automated email notification to the contact email address you provided at checkout. This email contains a valid tracking link and a unique tracking number. Customers will receive automated logistics status notifications at key stages:

Order shipment confirmation (package has entered the logistics network)

In-transit updates and customs clearance status

Local delivery progress

Final Electronic Proof of Delivery (POD)

Shipping Delays and Our 100% Merchant Guarantee

While we continuously monitor cross-border shipping routes, rare and unforeseen delays may occur (e.g., extreme weather or regional customs detention).

Our Guarantee: If your package exceeds our maximum stipulated shipping time, we will prioritize verification with the carrier. Once the carrier officially confirms a lost, misdelivered, or permanently delayed package, fliiplanterrise will assume full merchant responsibility. We will immediately issue a full refund to your original payment account via Stripe, or arrange priority reshipment (at no additional cost).

Responsibility for the Accuracy of Shipping Location and Customer Information

Shipping Location: All orders are prepared, packaged, and securely shipped from our authorized company warehouse and logistics center (address: Birther Str. 6, 41372, Niederkrüchten).

Customer Responsibility: Buyers must provide accurate, complete, and valid address information (including alphanumeric characters) at checkout. flexiplanterrise is not responsible for failed deliveries, misdeliveries, or returns to the sender due to incorrect input, missing apartment/suite number, or incorrect postal code.

Undelivered or Unclaimed Returned Packages

If a package is returned to our center because the address is undeliverable or multiple delivery attempts have failed to result in an unclaimed package:

Our customer support team will contact you immediately via email to verify your address information.

Depending on your choice, we can arrange a secure reshipment (local shipping fees may apply) or cancel the order and receive a secure refund through Stripe according to our standard return policy.

8. Contact Corporate Customer Service

For real-time updates to delivery details, address corrections, or general logistics inquiries, please contact our dedicated logistics center:

Email Support: adjustable@flexiplanterrise.com (Guaranteed response within 24 hours)

Company: Scheeers Flowerpot GmbH

Address: Birther Str. 6, 41372, Niederkrüchten

Tel: 49216345846

Email: adjustable@flexiplanterrise.com