REFUND POLICY

This refund and return policy applies to goods purchased through www.flexiplanterrise.com and provides clear and legally binding terms regarding refunds, order cancellations, and product returns. The platform is directly operated and managed by Scheers Flowerpot GmbH, a legally registered entity in Germany.

Our dispute resolution mechanism is designed to strictly comply with mandatory consumer protection regulations in Europe and the United States, ensuring absolute compliance and integrity in all transactions.

Statutory Right of Withdrawal (EU/German Consumers Only)

Under the EU Consumer Protection Directive, consumers residing in Germany and the European Economic Area (EEA) have a statutory right of withdrawal, allowing them to withdraw their purchase contract without cause within 14 days of actual receipt of the goods.

Product Condition Standard: Under this “cooling-off period” clause, for a full refund, the returned adjustable planter stand must be completely unused, unaltered, unassembled, and properly preserved in its original packaging, which must be intact.

Return Shipping Costs: If a return request is made under this clause due to a “change of mind” or voluntary order withdrawal, the consumer is responsible for all shipping costs to our designated European warehouse.

US Customer Satisfaction Guarantee and Return Period

To maintain consistent global service standards and enhance customer confidence, we offer a special commercial return guarantee for our US customers:

US buyers can request a return within 14 days of actual receipt of the goods.

Returned goods must be clean, undefective, and properly repackaged in their original packaging. For returns not due to quality issues, the customer is responsible for the shipping costs to our US domestic warehouse.

Global Authorized Return Locations

To ensure efficient shipping and processing, all packages must obtain a formal Return Authorization (RMA) number from our customer service department before being sent back. Unauthorized returns will not be processed.

EU Returns Center: Birther Str. 6, 41372, Niederkrüchten (or EU Authorized Logistics Center: Birther Str. 6, 41372, Niederkrüchten)

US Returns Center: Birther Str. 6, 41372, Niederkrüchten (or US Authorized Logistics Center: Birther Str. 6, 41372, Niederkrüchten)

Damaged, Defective, or Wrong Item (Merchant Guarantee 100%)

We implement strict product quality control. However, if your item is damaged during transit or has a structural defect:

Please contact our support team immediately within a reasonable timeframe at adjust@flexiplanterrise.com, providing your order number and clear photos or videos of the damage as evidence.

Our Solution: After verification by our management team, flexiplanterrise will assume full responsibility. We will immediately issue a full refund to your original payment card or arrange a priority replacement at no additional cost. For verified defects, we may waive your request to return physically damaged goods.

Secure Refund Processing and Bank Transfer Time

To prevent financial fraud and identity theft, approved refunds will only be processed back to the original payment method used at checkout (via Stripe). We cannot transfer funds to other bank accounts or third parties.

Our Processing Speed: Once the returned goods have been inspected and approved by our center, we will authorize the refund transaction immediately.

Bank Transfer Time: While our system processes refunds immediately, international card organizations and issuing banks typically require 5 to 10 business days for the funds to be officially credited and appear on your credit card or bank statement.

Invalidity and Policy Restrictions

Refund or order cancellation requests may be formally rejected in the following situations:

The goods show obvious signs of household use, assembly, structural modifications, or are missing original structural parts.

The formal request is submitted after the standard 14-day statutory acceptance period (unless otherwise stipulated by local consumer protection laws).

The consumer fails to provide verifiable proof of purchase or order identification information. 7. Company Support Channels

For immediate updates on ongoing returns or refunds, or to inquire about technical issues related to plant stands, please contact our compliance department directly:

Customer Support Email: adjustable@flexiplanterrise.com (Guaranteed response within 24 hours)

Company: Scheeers Flowerpot GmbH

Address: Birther Str. 6, 41372, Niederkrüchten

Tel: 49216345846

Email: adjustable@flexiplanterrise.com